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Exam PMI-PBA topic 1 question 113 discussion

Actual exam question from PMI's PMI-PBA
Question #: 113
Topic #: 1
[All PMI-PBA Questions]

A company wants to improve the service to its customers by reducing complaint response time by 40%. To achieve this goal, it is necessary to redesign and optimize their internal processes and support it with a new product. The client thinks that disruption and short-term loss of productivity is inevitable.
Where can the business analyst best reflect the intangible costs associated with this change?

  • A. In the requirements specification document
  • B. In the balanced score card chart
  • C. In the pay-back analysis
  • D. In the business case
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Suggested Answer: D 🗳️

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Ngunhucho
1 month, 3 weeks ago
Selected Answer: D
The business case is a document that provides the justification for initiating a project or program. It describes the business problem or opportunity, the benefits and costs of the proposed solution, and the risks and assumptions involved. The business case also includes the intangible costs and benefits associated with the change, such as the disruption and short-term loss of productivity that the client anticipates. The business analyst can use the business case to communicate the value proposition of the project or program to the stakeholders and decision makers. References: PMI Guide to Business Analysis, Chapter 3, Section 3.2.1
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