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Exam PMP topic 1 question 1401 discussion

Actual exam question from PMI's PMP
Question #: 1401
Topic #: 1
[All PMP Questions]

A project manager receives an email from a customer saying that they do not want to keep working with one of the project team members. The customer does not provide any reasons for this sentiment. The project manager is concerned because this project team member is highly skilled and experienced and is key in one of the main project deliverables.

What should the project manager do to ease the situation?

  • A. Ask the project team member to call the customer to apologize for their behavior.
  • B. Talk to the customer and project team member separately to assess the issue and decide on the next steps.
  • C. Remove the project team member immediately and assign the pending activities to other team members.
  • D. Tell the customer that they do not have the authority to remove project team members.
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by matt_joy at Aug. 10, 2024, 5:04 p.m.

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Chosen Answer:
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MonBouj
1 month ago
Selected Answer: B
option B is the most balanced and effective approach, as it allows the project manager to assess the situation thoroughly, gather all necessary information, and make an informed decision to address the problem while preserving both the customer relationship and the team dynamics.
upvoted 1 times
...
victory108
1 month, 1 week ago
Selected Answer: B
B. Talk to the customer and project team member separately to assess the issue and decide on the next steps
upvoted 1 times
...
prokat_mashin_na_vicecity
1 month, 3 weeks ago
All day B
upvoted 1 times
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d370e49
2 months, 1 week ago
Selected Answer: B
Answer is B. Another example of a wrong/poisoned answer key here.
upvoted 1 times
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passpmponetime
3 months ago
B for sure
upvoted 3 times
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NA1234567
3 months, 1 week ago
Selected Answer: B
No reason to select C, shud be B only
upvoted 1 times
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NA1234567
3 months, 1 week ago
No reason to select C, shud be B only
upvoted 1 times
...
martinx84
3 months, 1 week ago
Selected Answer: B
It should be B, assess the issue and decide next steps
upvoted 1 times
...
matt_joy
3 months, 2 weeks ago
Selected Answer: B
Talk to the customer and project team member separately to assess the issue and decide on the next steps. seems correct.
upvoted 1 times
...

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A (35%)
C (25%)
B (20%)
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