Exam CAPM topic 1 question 402 discussion

System thinking is the competency that allows a practitioner to understand and communicate how individual elements of a system interact and impact the user experience as a whole. In this scenario: The practitioner is translating a usability concern (clicking before entering data thousands of times) into a technical requirement. This requires seeing the broader impact on workflow efficiency and recognizing how a small change (like auto-focus on input fields) could have significant implications.

B. System thinking - Active listening is important for understanding user feedback and gathering requirements, but it does not directly facilitate the communication of these needs to the technical team. It is more about receiving information than articulating it. - User acceptance testing relates to verifying that the system meets user requirements before going live. While important, it is not directly relevant to explaining the need for reducing clicks in data entry during the requirements workshop. + System thinking involves understanding the application as part of a larger system and recognizing how different components interact. By applying system thinking, the practitioner can illustrate how the current workflow of requiring multiple clicks affects efficiency, user productivity, and overall application performance. This holistic view helps technicians understand the broader implications of the issue.

Others are not competencies

It seems that we are talking here about UAT competencies

It should be Systems Thinking, as the question asked what competencies should be used TO EXPLAIN the users’ needs TO the technician. Not a competency to understand the users’ needs.