Interviews are typically the best starting point for uncovering the root cause of a specific problem. They allow the business analyst to gather in-depth information directly from people who are involved in or affected by the problem. Through open-ended questions and active listening, the analyst can delve into the details of the issue and start to identify potential root causes.
While observation, surveys, and facilitated workshops can also be valuable, interviews provide a more focused and in-depth approach to understanding the problem from the perspectives of those who experience it firsthand.
Ans: A Interviews
This can be a powerful initial technique. Efficient for initial information
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