A project manager is reviewing the documents for closing a phase when the customer calls to say that the project is not generating any value for the company. What should the project manager do?
A.
Wait to close the project until the customer is satisfied.
B.
Validate the project scope, objectives, and outcomes with the customer.
C.
Analyze which activities will generate the most value for the project.
D.
Perform a cost-benefit analysis for the project.
B. Validate the project scope, objectives, and outcomes with the customer.
Explanation: By validating the project scope, objectives, and outcomes with the customer, the project manager can ensure that there is a mutual understanding of the project's goals and whether they align with the customer's expectations. This helps identify any gaps or misunderstandings and allows for adjustments to improve the project's value to the customer.
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