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Exam PMP topic 1 question 1185 discussion

Actual exam question from PMI's PMP
Question #: 1185
Topic #: 1
[All PMP Questions]

An IT company's office is closed abruptly due to a new government restriction. All employees are now working remotely. Project team A has a critical project delivery due in 2 weeks. The project manager, apprehensive about this sudden change, instantly emails the customer explaining that the project delivery will be delayed. The customer is unhappy with this and has escalated the issue to senior management.

What should the project manager have done differently?

  • A. Disclosed to senior management in confidence, then communicated the delay to the customer
  • B. Communicated a new delivery date to the customer along with the news about the delay
  • C. Assessed the situation with the project stakeholders first and communicated the impact to the customer
  • D. Spoken to the customer on the phone and explained the reason for the delay instead of writing an email
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by Aditech at April 13, 2024, 4:36 p.m.

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victory108
1 week, 5 days ago
Selected Answer: C
C. Assessed the situation with the project stakeholders first and communicated the impact to the customer
upvoted 1 times
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Aditech
7 months, 1 week ago
C In conclusion, according to the PMBOK, when faced with an abrupt office closure and potential project delivery delay, the project manager should assess the situation, explore mitigation options, communicate proactively with the customer, seek stakeholder input, and develop a contingency plan. By following these steps, the project manager can effectively manage the situation and minimize the impact on project delivery.
upvoted 2 times
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Aditech
7 months, 1 week ago
C In accordance with the PMBOK, the project manager, faced with an abrupt office closure and a critical project delivery, should have: assessed the situation, explored mitigation options, communicated proactively with the customer, sought stakeholder input, and developed a contingency plan to address unforeseen events.
upvoted 2 times
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