After reviewing the terms and conditions of the contract, the project manager can determine the next course of action based on the contract's content:
If the contract explicitly includes the maintenance manual, there would be no need to submit a change request. Instead, the project manager should arrange for the creation and delivery of the maintenance manual, learn from the mistake, and take steps to prevent similar errors in the future.
If the contract does not explicitly include the maintenance manual but the customer strongly insists on its inclusion, the project manager needs to communicate with the customer and may need to submit a change request. Additionally, updating the risk log to document this incident would be necessary.
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