Exam PMP topic 1 question 976 discussion

D is the answer. You must find a solution Cant be A because already know the conflict and the root cause Cant be B You be a delay Cant be C its not risk yet

This is A

A. Recognize and understand the conflict. Understanding the conflict is essential for identifying its root cause and developing an effective resolution strategy. Pretty simple, don't overthink it. You can't list an alternate course of action if you don't even have a main course of action in case of a dispute. Option D is premature without fully understanding the conflict.

always understand the root cause first

You have to understand the conflict first in order to resolve it, failing which you explore alternative courses of action. The question asks what the PM should do first. A is the answer for me.

Would go with A

he best first step for the project manager to resolve the situation is to A. Recognize and understand the conflict. Here's why: Option B (Reschedule the session) might be a good long-term solution, but it doesn't address the immediate friction stemming from the previous exclusion of stakeholders. Option C (Apply risk assessment techniques) could be useful for future similar situations, but isn't relevant to the current conflict within the decision-making process. Option D (List alternative courses of action) is premature without fully understanding the specific nature and dynamics of the conflict.

Acknowledge and assessment always come first.

agree with Odylec