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Exam PgMP topic 1 question 168 discussion

Actual exam question from PMI's PgMP
Question #: 168
Topic #: 1
[All PgMP Questions]

Your program will create new software and install new hardware for your organization. Some of the goals of the program is to improve employee morale, improve customer service, and boost customer satisfaction. These intangible goals need metrics. What program stakeholder is responsible for quantifying these goals?

  • A. Program customer
  • B. Program director
  • C. Program manager
  • D. Business analyst
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Suggested Answer: C 🗳️
by [deleted] at Dec. 16, 2023, 5:51 p.m.

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TheAWSGuru
2 months, 1 week ago
Selected Answer: C
C is corect
upvoted 1 times
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[Removed]
11 months, 2 weeks ago
Selected Answer: D
D. Business Analyst. Business Analysts play a key role in defining and quantifying goals, especially those that are intangible and require specific metrics to gauge success. They use various techniques to translate these qualitative goals into measurable objectives, often working closely with customers, users, and other stakeholders to understand the needs and desired outcomes. They are skilled in identifying key performance indicators (KPIs) and developing metrics that can accurately reflect the achievement of these goals.
upvoted 1 times
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