Exam PMP topic 1 question 849 discussion

B. Inform the scrum master regarding the stakeholder's request for a change and the impact this has had on productivity

option C might come a bit rude and dismissive

Why not D？

This is C

While tempting, the team member shouldn't be educating the stakeholder on the process in this manner. This risks coming across as confrontational while the scrum master can handle it professionally.

The team member should **C. Inform the stakeholder that the correct procedure for new requirements is to provide it directly to the project manager**. In a project, especially a hybrid one, it's important to maintain clear lines of communication and follow established procedures for change requests. Directly contacting team members can disrupt their work and lead to miscommunications or misunderstandings. Therefore, stakeholders should direct their requests to the project manager, who can then assess the request and its impact on the project, and decide on the appropriate next steps. This helps to ensure that changes are managed effectively and that team members can focus on their work without unnecessary distractions. It also ensures that all changes are documented and tracked properly.

I think the question is asking "What should the team member do IF or WHEN ELSE the stakeholder reach out to the team member". In my opinion, it makes more sense for the team member to refer the stakeholder directly to the PM as this will ensure that the stakeholder know the right thing to do for next time and also resolve the issue of loss of productivity caused by the distraction.

Yo voy con B. Recordemos que hay un impacto en la productividad que debe considerarse y que no se soluciona solo con indicar el proceso adecuado de CC.

Its a hybrid project, will there be a Scrum Manager? I am confused, can someone pls explain? I choose C though I am confused between C and D.

While options A and B involve informing the scrum master about the stakeholder's request and its impact on productivity, it might not directly address the issue of redirecting the stakeholder to follow the correct procedure for new requirements. Option D, suggesting to inform the stakeholder to provide new requirements directly to the change control board (CCB), might be an excessive step, as typically, new requirements would first go through the project manager for evaluation before reaching the change control board.

The procedure... 1. Everyone related with the change request can submit to PM. 2. PM then submit the request together with impact analysis to CCB. 3. CCB approves or rejects. Therefore, C is correct.

I would go with option B as scrum master serves as a facilitator for the team and can help manage the stakeholder requests