Exam PMP topic 1 question 855 discussion

C focuses on negotiation before fully understanding the motivations on both sides, risking unnecessary adversarial framing.

In a negotiation, it's crucial to understand the underlying interests and needs of both parties. By identifying and satisfying the underlying wants, the project manager can work towards a solution that meets the customer's request while considering the impact on the sales department's budget and forecast. This approach focuses on a win-win outcome, where both parties feel their needs are addressed, fostering a more collaborative and successful project completion.

Negotiation is: Communication back and forth for the purpose of making a joint decision. A way of finding a mutually acceptable solution to a shared problem. Achieving an ideal outcome: a wise decision, efficiently and amicably agreed upon.

Given the unexpected nature of the request and its potential impacts on sales and budget, the first step for the project manager should be to understand the parameters and limits of any potential negotiation or adjustment. Hence, the best option is: C. Analyze the bounds of the negotiation for agreement with both parties.

What has been agreed upon. FOCUS there. this is common sense question. underlying wants? really?

C is the correct answer. Option B is already done. Since the project manager knew that reducing the cost would affect the sales department, the next step is to negotiate within the boundaries to reach an agreement. According to PMI concepts, since the issue relates to procurement, negotiation is a good way to reach an agreement between the two parties.

B. Identify and satisfy both parties’ underlying wants. In a situation where a customer requests a reduced cost of goods that could affect the project's budget and forecast, the project manager should first aim to understand the underlying needs and concerns of both the customer and the sales department. This involves conducting a thorough analysis of the situation, having open communication with all parties involved, and exploring potential solutions that can satisfy the interests of both parties. Once the underlying wants and needs are identified, the project manager can work towards finding a mutually acceptable solution that aligns with the project's goals and constraints while addressing the customer's request and the sales department's budget and forecast concerns. This approach helps in reaching a consensus and achieving project completion successfully.

Answer: B