Exam PMP topic 1 question 856 discussion

Actual exam question from PMI's PMP

Question #: 856
Topic #: 1

A customer calls the project manager to express concern about a project team member who has been making changes within the live environment without approval. The team member mentioned that the customer called and asked them to make the changes.

What should the project manager do next?

A. Organize a meeting to mediate the relationship between the customer and the team member to ensure no feelings are hurt.
B. Explain to the customer that the team member was just trying to help and the changes can be reverted if necessary.
C. Ask the customer to email all requests directly to you and you will ensure they are actioned by the correct team member.
D. Reinforce the value of documenting and approving all change requests and ask the customer to issue these through the agreed channels.

Show Suggested Answer

Suggested Answer: D 🗳️

by SynikalDemon at Sept. 5, 2023, 11:06 a.m.