A Kanban team is struggling to prioritize and determine which tasks to handle first according to value. What should the team do to improve this situation?
In Kanban, using a class of service helps teams prioritize work based on factors like urgency, business value, or risk. It provides a clear framework for deciding which tasks to handle first, ensuring that high-priority items are addressed appropriately. This method allows the team to focus on the tasks that provide the most value or have the highest urgency.
Other options are less suitable for the specific issue of prioritization:
A: In Kanban, there's typically no product owner, so involving one may not apply. Even if someone performs a similar role, using class of service is more effective for prioritization.
B: Reviewing WIP limits controls how much work the team takes on at one time, but it doesn’t directly help with prioritization.
D: Measuring lead time helps with tracking efficiency but does not directly help the team decide which tasks to prioritize.
In Kanban, classes of service (CoS) categorize tasks based on urgency and importance. Implementing CoS with clear definitions and associated workflows can prioritize high-impact, time-sensitive tasks effectively.
Involve their product owner: This is always crucial. The product owner holds the product vision and should provide clear guidance on prioritization based on business value and strategic objectives. Collaboratively involving the product owner in Kanban meetings and discussions ensures alignment with broader goals
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