The project manager has requested that the customer participate in the requirements gathering session for the next release. A conflict comes up regarding the requirements between the customer and team.
What should the project manager do?
A.
Based on value to the organization, the project manager should decide what can be included or not in the final requirements.
B.
The customer is the end user of the product and should have the authority to decide about the product requirements.
C.
The project manager should discuss the requirements with the customer alone so that the team can deliver the prioritized requirements.
D.
Encourage self-organization by communicating the importance of a collaborative approach in decision making about the requirements.
Agile emphasizes collaboration between the customer and the team to ensure that requirements are clear, well understood, and aligned with business value. Encouraging self-organization and collaboration fosters a sense of ownership and teamwork, which can help resolve conflicts in a constructive way. It allows for balanced decision-making that takes into account both the customer’s needs and the team's capacity and technical insights.
Other options are less suitable because:
A: The project manager deciding on requirements undermines the principles of team autonomy and customer collaboration in Agile.
B: While the customer’s input is important, Agile emphasizes collaboration and prioritization rather than giving one party complete authority.
C: Discussing requirements with the customer alone excludes the team, which can lead to miscommunication or unrealistic expectations. Collaboration ensures everyone is aligned.
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