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Exam PMI-ACP topic 1 question 261 discussion

Actual exam question from PMI's PMI-ACP
Question #: 261
Topic #: 1
[All PMI-ACP Questions]

An agile coach is working with a team that serves clients making product requests by phone. During a daily commitment and replanning meeting, a team member states that they were unable to resolve a client request because they lacked sufficient product knowledge.

What should the agile coach do?

  • A. Facilitate a team discussion to identify knowledge gaps and determine the best way to address them.
  • B. Ask the line manager to assign the team member with the required technical knowledge.
  • C. Meet with the team member's line manager to discuss their development plan.
  • D. Provide the team member with training in any lacking areas.
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Suggested Answer: A 🗳️

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thewalker
2 months, 2 weeks ago
Selected Answer: A
Facilitating a discussion allows the team to recognize areas where they need more expertise and develop strategies, such as knowledge sharing or training, to improve. This approach fosters a continuous learning culture and helps the team become self-sufficient in solving problems. B. This option does not promote team collaboration or self-sufficiency. It relies on external intervention rather than empowering the team to solve their own problems. C. While discussing development plans is important, this approach bypasses the immediate need to address the knowledge gap within the team and does not involve the team in finding a solution. D. Directly providing training might be necessary in some cases, but it does not involve the team in identifying and addressing the knowledge gaps collectively. It also does not promote the team's self-sufficiency in continuous improvement.
upvoted 1 times
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Petrevski
1 year, 3 months ago
Selected Answer: A
A = correct
upvoted 2 times
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C (25%)
B (20%)
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