During an iteration, an urgent customer request for support reaches the team. If they work on it, the team's commitments in this iteration are at risk.
What should the team do next?
A.
Work overtime to meet the customer request and the iteration commitments.
B.
Ask another team that is less busy to handle the situation.
C.
Work with the product owner to assess the impact for reprioritization.
D.
Work on the customer request in the next iteration as a top priority.
Work with the product owner: The product owner is responsible for managing the backlog and prioritizing work items based on business value and urgency. Collaborating with the product owner ensures that the team makes informed decisions that align with overall project goals and stakeholder needs.
Assess the impact: Evaluating the impact of the urgent request on the current iteration's commitments helps in understanding the trade-offs. This assessment includes considering the importance of the urgent request versus the planned work.
Reprioritization: Based on the impact assessment, the product owner can reprioritize the backlog. This might involve deferring some of the current iteration's work to accommodate the urgent request or finding a balance that minimizes disruption.
Why Not the Other Options?
A. Work overtime to meet the customer request and the iteration commitments: This is not sustainable and can lead to burnout. It also sets a precedent that urgent requests will always be handled by overworking, which is not a healthy practice.
B. Ask another team that is less busy to handle the situation: This might not be feasible if the other team lacks the necessary context or expertise. It can also lead to dependencies and potential delays.
D. Work on the customer request in the next iteration as a top priority: This might not be acceptable if the request is truly urgent and cannot wait until the next iteration. It also does not address the immediate need of the customer.
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
thewalker
2 weeks, 3 days agothewalker
2 weeks, 3 days agoPetrevski
1 year, 1 month ago