A project manager is reviewing a draft of the project charter with key stakeholders. During the meeting, a conflict occurs between the sponsor and the product owner.
How should the project manager deal with the situation?
A.
Continue the meeting and ask the project sponsor and product owner to take their discussion offline.
B.
Continue the meeting and use facilitation techniques to improve communication within the team.
C.
Postpone the meeting and invite a subject matter expert (SME) to join the next meeting.
D.
Postpone the meeting and ask the project sponsor and product owner to take their discussion offline.
The best way for the project manager to deal with the situation is to continue the meeting and use facilitation techniques to improve communication within the team.
Conflict management. Conflict is inevitable in a project environment. Sources of conflict include scarce resources, scheduling priorities, and personal work styles. Team ground rules, group norms, and solid project management practices, like communication planning and role definition, reduce the amount of conflict.
Successful conflict management results in greater productivity and positive working relationships. When managed properly, differences of opinion can lead to increased creativity and better decision making. If the differences become a negative factor, project team members are initially responsible for their resolution. If conflict escalates, the project manager should help facilitate a satisfactory resolution. Conflict should be addressed early and usually in private, using a direct, collaborative approach. If disruptive conflict continues, formal procedures may be used, including disciplinary actions
Conflict should be addressed early and usually in private, using a direct, collaborative approach. If disruptive conflict continues, formal procedures may be used, including disciplinary actions
Your Selected answer is A. Should it be B based from what you posted? EARLY, DIRECT, COLLABORATIVE
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