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Exam PMI-ACP topic 1 question 288 discussion

Actual exam question from PMI's PMI-ACP
Question #: 288
Topic #: 1
[All PMI-ACP Questions]

In a project, the customer asks for a requirement that clearly deviates from the contract terms. How should the contractor react?

  • A. Proceed with the work only after the contract is amended.
  • B. Discuss the value of the change for the project with the customer.
  • C. Evaluate effort and impact and ask for steering committee and shareholder approval.
  • D. Stick with the contract terms and agree to review the requirement if time allows.
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Suggested Answer: B 🗳️

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thewalker
2 months, 2 weeks ago
Selected Answer: B
Discussing the value of the change for the project with the customer is the most appropriate initial step. This approach ensures that both parties understand the implications and benefits of the requested change. It opens a dialogue to assess whether the change aligns with the project's goals and objectives and how it might impact the overall project. A. This option is premature. Amending the contract should come after a thorough discussion and agreement on the value and impact of the change. C. While evaluating effort and impact is important, involving the steering committee and shareholders should come after the initial discussion with the customer. This ensures that the change is worth considering before escalating it. D. This option is too rigid and may not address the customer's needs effectively. It could lead to dissatisfaction and a lack of flexibility in managing project changes.
upvoted 1 times
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PuranDom
3 months, 1 week ago
Question, if it is obviously out of contract, does Agile team contribute to customer? e.g. software development team working under contract requested for designing an office room which be installed / utilized their software. In case, does teams should work for customer ? in my opinion in this case, choose Option-A
upvoted 1 times
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patti13
11 months, 3 weeks ago
Selected Answer: B
B is correct
upvoted 1 times
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Petrevski
1 year, 3 months ago
Selected Answer: B
B = correct. All of the other options are not an Agile approach PS: Customer Collaboration Over Contract Negotiation!
upvoted 2 times
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LucyPMI
1 year, 3 months ago
I think it should be B
upvoted 1 times
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Nhuho
1 year, 4 months ago
Selected Answer: D
Agile Manifesto is customer collaboration over contract negotiation. If we choose A, does it satisfy the Agile Manifesto? I think it should be D
upvoted 1 times
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B (20%)
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