During the closing process, the project manager learns that one deliverable is not meeting customer expectations. How should the project manager proceed?
A.
Ask the customer to issue a change request with the information to analyze and provide a solution
B.
Review the deliverable requirements, check the customer approval criteria, and proceed accordingly
C.
Meet with the customer to reach agreement on the scope of the deliverable that will satisfy both parties
D.
Contact the project sponsor and ask for help in negotiating the closing of the project with the customer
Initially I went for B but then I think C is correct. The PM has already learned that one deliverable is not meeting customer expectations, this means the Pm has reviewed the deliverable requirements and the acceptance criteria. Reaching a mutual agreement is what the PM needs to do at this point.
B. Review the deliverable requirements, check the customer approval criteria, and proceed accordingly
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