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Exam PMI-ACP topic 1 question 312 discussion

Actual exam question from PMI's PMI-ACP
Question #: 312
Topic #: 1
[All PMI-ACP Questions]

Two team members are working together to deliver an asset management tool. The code delivered by team member A during this sprint is not aligning with the specifications written by team member B. Both team members do not seem to agree on the look and feel of some functionality.

What should the scrum master do in this situation?

  • A. Understand the root cause of this issue and recommend discussing their differences to find common ground.
  • B. Hold a team meeting to discuss these issues and help direct the whole team on how to proceed further.
  • C. Let the two team members resolve the conflict on their own.
  • D. Ask their functional manager to intervene and resolve the issue.
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by tThye at June 12, 2023, 1:09 p.m.

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thewalker
2 months, 2 weeks ago
Selected Answer: A
The best answer here is A. Understand the root cause of this issue and recommend discussing their differences to find common ground. Here's why: The Scrum Master's role is to facilitate the team's success. This includes helping the team resolve conflicts and find solutions. Option B is a good step, but it's not the first step. The Scrum Master should first understand the root cause of the conflict before calling a team meeting. Option C is not a good idea. The Scrum Master should not let the team members resolve the conflict on their own, especially if it's impacting the sprint's progress. Option D is also not a good idea. The Scrum Master should not escalate the issue to the functional manager unless it's absolutely necessary.
upvoted 1 times
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Emily87
10 months, 1 week ago
Selected Answer: A
A is correct
upvoted 2 times
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Nervys
1 year ago
A is correct
upvoted 2 times
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MattAnya
1 year ago
Selected Answer: A The conflict already exist
upvoted 1 times
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Petrevski
1 year, 2 months ago
Selected Answer: A
A = correct. The teams are self-organized and they have to find a solution by themselves B = not correct. SM cannot direct the teams on how to collaborate, he can facilitate the collaboration process and communication between the teams C = not correct. The conflict is already there and it cannot be handled by the teams. SM involvement is mandatory D = not correct. Not an option, at all.
upvoted 3 times
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tThye
1 year, 5 months ago
Selected Answer: C
Is it C? SM should facilitate
upvoted 1 times
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A (35%)
C (25%)
B (20%)
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