A customer is concerned with the quality of the product delivery, as the production deployment is approaching. What should the project manager do next to ensure acceptance of the deliverables?
A.
Verify the production budget before advancing the product.
B.
Evaluate the quality checklist for product compliance.
C.
Review the approved exit criteria for the product.
D.
Test product integration in accordance with the requirements.
It can't be Exit Criteria...Exit criteria are typically used by the entity producing the goods or services. They are the “tollgate” that determines if the project should continue or should be terminated before it wastes resources trying to do something that cannot be achieved.
I choose Quality Checklist because Quality is a process of Verification and Validation.
B
To address the customer's quality concerns before production deployment, the project manager should review adherence to quality management processes, conduct thorough quality assurance checks, verify deliverables against requirements, take corrective action if needed, maintain open communication with the customer, and document all activities, aligning with PMBOK's guidelines for effective project management.
Adigun
Understand the need of approved exit criteria to move on to the next phase/ensure deliverables are accepted.
However question states Customer's concern with quality.
Hence, I believe the focus should be on verifying quality as compared to closing out the phase.
Option focuses directly on assessing the quality of the deliverables against established standards, helping to address the customer's concerns about the product's quality as the production deployment approaches.
To ensure acceptance of the deliverables, the project manager should review the approved exit criteria for the product. Exit criteria define the conditions that must be met for a phase or the project as a whole to be considered completed successfully. By checking the exit criteria, the project manager can ensure that all necessary requirements and quality standards have been met before advancing the product to the production deployment phase. Therefore, option C, "Review the approved exit criteria for the product," is the most appropriate choice.
To ensure the acceptance of the deliverables and address the customer's concerns about product quality as the production deployment approaches, the project manager should:
C. Review the approved exit criteria for the product.
Exit criteria are the predefined conditions and requirements that must be met for a project or product to be considered complete and ready for acceptance. Reviewing the approved exit criteria helps ensure that all necessary quality and acceptance criteria have been met before moving forward with the production deployment. This review can provide assurance to the customer and stakeholders that the product has undergone the necessary testing and verification processes to meet their expectations and requirements.
Exit criteria come into the picture when the Close project or phase process kicks in. Prior to this, the PM needs to have the deliverables verified in the Control Quality process to secure the final acceptance from the client. The quality checklist includes the product acceptance criteria.
I think that the key here is that they are passing on to the next phase and should therefore review the "exit criteria" to see if they accomplish all the requirements needed to move on.
"In the context of PMI (Project Management Institute) and project management best practices, "exit criteria" are used during the project's control phase, specifically when managing and closing project phases or deliverables. Exit criteria are predetermined conditions or requirements that must be met for a project phase or deliverable to be considered complete and ready for the next phase or acceptance.
Exit criteria serve as a benchmark or checklist against which the project team can assess whether the objectives, deliverables, and performance criteria for a specific phase or deliverable have been achieved. They are established during project planning and are typically documented in the project management plan or phase-specific plans."
To add.. per Page 42 PMBOK 7th:
"Project phases often have a phase gate review to check the desired outcomes or exit criteria for the phase have been achieved before proceeding to the next phase. Exit criteria may tie to acceptance criteria for deliverables, contractual obligations, meeting specific performance targets, or other tangible measures."
Note: Phase gates are commonly used with predictive projects, so if the question mentioned it were using agile or iterative techniques then C may not be the right answer. However, the question doesn't state what kind of project it's using.
C. Review the approved exit criteria for the product.
To ensure acceptance of the deliverables, the project manager should review the approved exit criteria for the product. This will help confirm that the product meets the agreed-upon requirements and quality standards, which will reassure the customer about the quality of the product delivery.
Testing is not project manager's scope of work. It should be the QA specialist's job.
And B is a part of C.
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