A project manager is acting as a scrum master in a hybrid project and is dealing with a conflict between team members. What strategy should be used to handle this conflict?
A.
Sort conflicts into two groups: positive and negative
B.
Place conflicts into categories: structural and interpersonal
C.
Place conflicts on a shared conflict list and ensure it is visible
D.
Review conflicts during daily Scrum so they are handled in a timely manner
This option is D alright. Lombok defines conflict as problem solving, confronting, compromising, smoothing, accommodating, withdrawal, avoiding, forcing, and cooperating. When treated from the same perspective as collaborating**, the answer considering the presented options is as follows:
B. Place conflicts into categories: structural and interpersonal.
This approach allows the Scrum Master or project manager to distinguish between conflicts that arise due to organizational or process issues (structural) and those that are based on personal disagreements or misunderstandings (interpersonal). By categorizing the conflicts, they can be addressed in the most suitable manner, ensuring that interpersonal conflicts are dealt with in a more private and sensitive way.
None of the options given in the question are ideal or sufficient for handling conflict in a scrum team. However, one option that is closest to the best practice is B. Place conflicts into categories: structural and interpersonal. This option reflects the first step of recognizing and distinguishing between different types of conflict.
I think A is correct. and I am sure that D is not the answer.
confict between team members can't be handled in daily scrum.
members share what I did, what will I do, obstacles in daily scrum meeting
The conflict is not listed as professional or personal. As the scrum master you have to figure out the positive or negative. Negative of course is a personal disagreement.
The answer is D. The PMBOK doesn't mention anything specifically about the listed categories/groups in A or B nor does it mention the use of a 'conflict list'
In a hybrid project, where both Agile and traditional project management methodologies are used, it is essential to have a clear conflict management strategy that takes into account the unique characteristics of the project.
Placing conflicts on a shared conflict list and ensuring it is visible is an effective strategy for handling conflict in a hybrid project. This strategy involves creating a list of conflicts that have been identified, prioritizing them based on their level of impact, and ensuring that the list is visible to all team members. This helps to ensure that conflicts are not overlooked, and that they are addressed in a timely and effective manner.
In agile projects, it is important to openly address conflicts and work towards resolving them as a team. The shared conflict list is a tool used to identify and track conflicts, and it should be visible to all team members. This approach encourages transparency and helps to prevent conflicts from escalating or becoming personal. The team can then work together to find solutions to the conflicts and move forward with the project.
Can someone explain why it is A? I am leaning toward C so they can be transparent and come up with a solution.
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