Exam PMP topic 1 question 634 discussion

Feedback to confirm information was delivered and understood is necessary.

the PM already did communicate directly to the stakeholder. But, just because the email was sent does not mean that the stakeholder read it - it could've been sitting in their mailbox unread. so the nest step would've been to follow-up to confirm that they were aware of the delay, per the email.

By directly communicating with the stakeholder, the project manager can: Ensure the stakeholder understands the situation and the reasons behind the delay. Provide alternative solutions or mitigation strategies to manage the impact of the delay. Confirm that the stakeholder received the communication and is aware of the new delivery timeline.

I Think this is A

Team member explained, meaning that Project manager could also been unaware of the situation. Direct communication between project manager and project stakeholder shld be direct and clear to prevent any miscomms like this situation.

To avoid this situation, the project manager should have ensured that effective communication took place and that the stakeholder was directly informed of the delivery delay. Therefore, option B, "Communicated with the stakeholder directly regarding the delivery delay," is the most appropriate choice. Direct communication helps in managing expectations, building trust, and providing stakeholders with timely and accurate information about project progress or challenges. It allows for a more proactive and transparent approach to handling project issues.

A. Confirmed that the stakeholder was made aware of the delivery delay.

The question is about Communication and Acknowledge. Therefore, A is correct.

B. Communicated with the stakeholder directly regarding the delivery delay.

Confirmation is better option

B. Communicated with the stakeholder directly regarding the delivery delay

The primary responsibility for communication with stakeholders lies with the project manager. The project manager should take ownership of informing stakeholders, including the client or any other team members, about any delays, changes, or important updates related to the project. In the scenario mentioned earlier, where a stakeholder complained about not receiving an important delivery on time, the project manager should have directly communicated with the stakeholder about the delivery delay. This direct communication ensures that the stakeholder is informed promptly and avoids any misunderstandings or delays caused by reliance solely on team members to communicate such critical information.

B. Communicated with the stakeholder directly regarding the delivery delay.

PM should go direct to the impacted party.

As a project manager you want to be “expressive” in your communications. Project managers who are expressive in their communications are better able to engage stakeholders and keep them committed throughout the project initiative. They communicate effectively by enabling for a two-way conversation with stakeholders.

A is right

I think D is right. I think this problem came from the direct communication between team member and stakeholder, isn't it?