A customer refund case type requires that an auditor receives an email notification if the refund is greater than twice the price of the item. Which recipient role do you select to configure this requirement?
A.
Configure the email to go to a work queue.
B.
Configure the email to go to a customer.
C.
Configure the email to go to an interested person.
Answer will be "C"
Reason: From the Recipient property list, enter the property on the data page that holds the value of the recipient Operator ID(manager/within in industry) or Email ID value(if external
party)
This answer is wrong. I think is interested individual. work queue is impossible to set in email notification settings.
upvoted 3 times
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Ruhi01
3 years, 7 months agoxiltepin
4 years, 1 month ago