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Exam PEGAPCDC80V1 topic 1 question 45 discussion

Actual exam question from Pegasystems's PEGAPCDC80V1
Question #: 45
Topic #: 1
[All PEGAPCDC80V1 Questions]

A telecom company is interested in improving customer engagement on social media. However, there are hundreds of relevant messages posted on Twitter every day, and it is not practical for customer service representatives (CSRs) to review and respond to all messages. Instead, CSRs should focus on negative messages.
What do you need to analyze the incoming messages?

  • A. A text analyzer
  • B. A text outcome filed
  • C. An adaptive model for each negative response
  • D. Historical data to build a predictive model
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Suggested Answer: A 🗳️

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Mister_T
8 months ago
A Text analyzer and sentiment analysis
upvoted 1 times
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