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Exam PEGACPDC88V1 topic 1 question 16 discussion

Actual exam question from Pegasystems's PEGACPDC88V1
Question #: 16
Topic #: 1
[All PEGACPDC88V1 Questions]

As a Customer Service Representative, you present an offer to a customer who called to learn more about a new product. The customer rejects the offer.
What is the next step that Pega Customer Decision Hub takes?

  • A. Stops presenting offers to the customer
  • B. Adds the customer to the potential churn list
  • C. Reevaluates the Next-Best-Action
  • D. Sends a detailed email about the offer
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Suggested Answer: C 🗳️
by 8067ec7 at Feb. 9, 2025, 10:54 a.m.

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8067ec7
2 months, 1 week ago
Selected Answer: C
Customer Decision Hub reevaluates the next best action and delivers a new recommendation when any new information becomes available
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