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Exam PEGACPDC88V1 topic 1 question 1 discussion

Actual exam question from Pegasystems's PEGACPDC88V1
Question #: 1
Topic #: 1
[All PEGACPDC88V1 Questions]

MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers’ needs in the prioritization formula, to improve sales in the current quarter.
Which arbitration factor do you configure to implement the requirement?

  • A. Context weighting
  • B. Business weighting
  • C. Propensity
  • D. Business value
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Suggested Answer: A 🗳️
by 8067ec7 at Feb. 9, 2025, 7:48 a.m.

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8067ec7
4 weeks ago
Selected Answer: A
Context Weighting allows Pega Customer Decision to customer situation to ensure that the customer is retained, even if they are eligible for other offers
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