In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type, size, and age of the animal. How do you configure the case life cycle to meet this requirement?
A.
Create a Service animal accommodation child case that is automatically resolved if the passenger is not traveling with a service animal.
B.
Apply an optional action to the Travel booking case type to allow the passenger to provide the information as needed.
C.
Add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process.
D.
Configure a validation rule in the Travel booking case type settings to check whether the passenger is traveling with a service animal.
Incorrect. Optional actions are not the best choice because they rely on users initiating them manually, which might lead to inconsistent data collection.
C is the correct approach because it directly integrates the necessary process into the case life cycle, ensuring the additional data is collected only when required, while keeping the case flow efficient and user-friendly.
upvoted 1 times
...
...
Log in to ExamTopics
Sign in:
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
mey22
1 year, 1 month agoJohnBrazil
2 months, 3 weeks ago