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Exam PEGAPCSSA87V1 All Questions

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Exam PEGAPCSSA87V1 topic 1 question 87 discussion

Actual exam question from Pegasystems's PEGAPCSSA87V1
Question #: 87
Topic #: 1
[All PEGAPCSSA87V1 Questions]

If a customer reports an issue with their online order, an Investigation case is created. All assignments for Investigation cases are higher priority than assignments for other case types.

Which configuration supports the requirement to have a greater default urgency on Investigation case assignments?

  • A. Configure an optional action to enable manual changes to case urgency.
  • B. Create a service-level agreement (SLA) rule and increase the initial urgency.
  • C. Increase the initial urgency on the case type settings.
  • D. Create a service-level agreement (SLA) rule and ensure that the assignment is ready immediately.
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Suggested Answer: C 🗳️
by Palazzo at Nov. 12, 2023, 4:52 p.m.

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Palazzo
1 year ago
Answer C https://academy.pega.com/topic/assignment-urgency/v2/in/38221/37291/37186 Paragraph "Assignment urgency calculation" Property .pxUrgencyWorkClass
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