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Exam PEGAPCBA87V1 topic 1 question 8 discussion

Actual exam question from Pegasystems's PEGAPCBA87V1
Question #: 8
Topic #: 1
[All PEGAPCBA87V1 Questions]

In an insurance claim application, you have the following requirement: All claims must be resolved within 30 days.
To meet this requirement you configure a service level. Where should the service level be configured?

  • A. The stage
  • B. The process
  • C. The step
  • D. The case type
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Suggested Answer: B 🗳️
by MK_1992 at July 30, 2023, 5:20 p.m.

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MK_1992
1 year, 3 months ago
Case level SLA is more appropriate in this scenario as it tracks SLA through out the different stages to ensure the deadline of 30 days is met.
upvoted 4 times
TheGodfather
1 month, 3 weeks ago
For sure. It's incorrect to say that this must be configured at a 'Process' Level because all the the Case is affected and impacted by the SLA accomplishment.
upvoted 1 times
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