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Exam PEGAPCSSA87V1 topic 1 question 41 discussion

Actual exam question from Pegasystems's PEGAPCSSA87V1
Question #: 41
Topic #: 1
[All PEGAPCSSA87V1 Questions]

You have a requirement to associate users in different units to the same work queue.
How do you implement this requirement?

  • A. Associate the users to a common work group. Then associate the work group to the appropriate units.
  • B. Associate the users to a common work group. Then associate a work queue to the work group.
  • C. Associate the users to a common work queue. Then associate the work queue to the appropriate units.
  • D. Associate the users to a common unit. Then associate a work queue to the common unit.
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Suggested Answer: C 🗳️
by Alex1999 at Feb. 27, 2023, 7:09 a.m.

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Alex1999
Highly Voted 4 months ago
I would say this is B
upvoted 5 times
TheGodfather
2 months, 4 weeks ago
Yes, it's B. You associate the users in a common group. The input for work for this group is the work queue associated. This can be transversal in the organization
upvoted 4 times
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