Exam PEGAPCSSA87V1 topic 1 question 37 discussion

It's A & C

Answer : Option A is correct for sure. Option B is wrong because it is customer who is submitting the product inquiry .. logically thinking why to delay that assignment. Option C is correct because that is the CSR who has to repond to the queries on the .. so that assignment should have delay ..

Why C and not B ? we want both of assignment to be delayed, since Product inquiry is before review, delay this assignment will delay both

Answer should be 'A' & 'C'

In your organization, employees work between 8:00 AM and 5:00 PM EST only. Some assignments are sent to the employee work queue between 5:01 PM and 07:59 AM, but work does not begin until regular business hours start. For assignments that come in after hours, which Assignment Ready option do you use to delay the start of service-level agreements until 8:00 AM each day? Responses No configuration needed Dynamically defined on a property Time delay Immediately You can check answer feedback only once for each question. However, you can change your answer at any time. Once selected, click Next to save your answer. Correct 2 The Dynamically defined on a property option uses a DateTime property value to determine when users are expected to start work on assignments. Module Quiz: https://academy.pega.com/module/extending-service-level-agreement-configurations/v4/quiz/in/37186