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Exam Lead Implementer topic 1 question 56 discussion

Actual exam question from PECB's Lead Implementer
Question #: 56
Topic #: 1
[All Lead Implementer Questions]

Kyte, a company that has an online shopping website, has added a Q&A section to its website; however, its Customer Service Department almost never provides answers to users’ questions. Which principle of an effective communication strategy has Kyte not followed?

  • A. Clarity
  • B. Appropriateness
  • C. Responsiveness
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Suggested Answer: C 🗳️
by CHUEY at Jan. 28, 2025, 3:25 p.m.

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CHUEY
2 months ago
Selected Answer: C
C : is correct . The customer service team is not responsive to customer needs / requirements be they for information .
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