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Actual exam question from Palo Alto Networks's PCNSC
Question #: 1
Topic #: 1
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What is the preferred method for gathering User-ID mappings from Citrix VDI servers?

  • A. Agentless Server Monitoring
  • B. GlobalProtect with an internal gateway
  • C. The Windows User-ID agent
  • D. The Terminal Services agent
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Suggested Answer: D 🗳️

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Xuzi
1 month, 2 weeks ago
Selected Answer: D
Explanation: Citrix VDI environments often involve multiple users sharing the same server through Remote Desktop Services (RDS) or Virtual Desktop Infrastructure (VDI). Traditional User-ID mapping methods, such as IP-to-User mapping, do not work well because multiple users may be mapped to the same IP address. The Terminal Services agent (TS agent) is specifically designed to handle these scenarios by associating usernames with specific source ports rather than relying solely on IP addresses. It allows Palo Alto Networks firewalls to correctly identify and enforce policies for individual users in a shared-session environment.
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