Exam 1z0-962 topic 1 question 21 discussion

D is the anwer

D. Final Answer Activity You can create an activity or a series of activities and add detailed information needed to follow up with a delinquent customer. Here's how you create an activity: On the Activity tab of the Collections Dashboard, click the create icon. Enter the required subject, due date and description of your follow-up activity. Select the required customer and assign the activity to self or other collections agent. You also have an option to select the category of the activity like, dunning call, follow-up call, to-do, meeting and so on to define the type of activity you want to do. You can set the priority of the activity according to requirement and can also upload any attachment for reference. After the activity is created, it appears in the activity tab. https://docs.oracle.com/en/cloud/saas/financials/20b/faofc/manage-advanced-collections.html#FAOFC1478655