exam questions

Exam SuiteFoundation Certification Exam All Questions

View all questions & answers for the SuiteFoundation Certification Exam exam

Exam SuiteFoundation Certification Exam topic 1 question 13 discussion

Actual exam question from NetSuite's SuiteFoundation Certification Exam
Question #: 13
Topic #: 1
[All SuiteFoundation Certification Exam Questions]

How can an Administrator access open case tickets submitted to NetSuite Support by another user?

  • A. Using the Administrator role, navigate to Lists > Support > Cases.
  • B. In SuiteAnswers, below the Contact Support Online button, click the Open Cases link.
  • C. Access the Help Center and search for Case Tickets.
  • D. Click the NetSuite Account Center portlet link in the Support tab.
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
jmartens
Highly Voted 9 months ago
Selected Answer: D
Answer is D Checking the Status of Support Cases If you have a role with permission to do so, you can log in to the NetSuite Account Center to see the status of support cases you have submitted. When you check the status of your support cases, you can learn details about the actions being taken to solve your issue. You can check the status of support cases by going to the Support tab and clicking the link in the NetSuite Account Center portlet. If you do not see the NetSuite Account Center link in the portlet, contact your account administrator to see if you can be given access. See Accessing the NetSuite Account Center. https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/section_N338607.html
upvoted 5 times
...
versusctx
Most Recent 3 months, 2 weeks ago
Selected Answer: D
D is correct
upvoted 1 times
...
versusctx
3 months, 2 weeks ago
D is the correct answer as List > Support > Cases shows cases created by your customers, not by NetSuite users to NetSuite Support.
upvoted 2 times
...
Rubyyyyyy
4 months, 4 weeks ago
they said how can an Administrator open case...so it should be based on the administrator role. so A is the answer
upvoted 1 times
...
FanOfHavingFun
5 months, 3 weeks ago
Selected Answer: D
Confirmed in NetSuite
upvoted 2 times
...
testtaker6472
8 months, 3 weeks ago
Selected Answer: A
A. Using the Administrator role, navigate to Lists > Support > Cases is the correct option to access open case tickets submitted to NetSuite Support by another user. This will allow the Administrator to view all open cases and filter them based on various criteria such as status, priority, etc. From there, the Administrator can click on a specific case to view its details, history, and any related information.
upvoted 2 times
mdd95
4 months, 4 weeks ago
List > Support > Cases I believe shows cases created by your customers, not by your NetSuite users to NetSuite Support.
upvoted 2 times
...
...
jmartens
9 months ago
Answer is D Checking the Status of Support Cases If you have a role with permission to do so, you can log in to the NetSuite Account Center to see the status of support cases you have submitted. When you check the status of your support cases, you can learn details about the actions being taken to solve your issue. You can check the status of support cases by going to the Support tab and clicking the link in the NetSuite Account Center portlet. If you do not see the NetSuite Account Center link in the portlet, contact your account administrator to see if you can be given access. See Accessing the NetSuite Account Center. https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/section_N338607.html
upvoted 2 times
...
ReenaExm
1 year ago
D https://suiteanswers.custhelp.com/app/answers/detail/a_id/10038/loc/en_US
upvoted 2 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel
Loading ...
exam
Someone Bought Contributor Access for:
SY0-701
London, 1 minute ago