B is the correct answer:
When you enable this feature, the following is added to your account:
A Help Desk check box is added to case records.
This box designates the case as internal. When this box is checked, help desk employees can search for or assign rules and territories based on cases. For information, see Creating Case Rules.
Cases designated as Help Desk are not included in case reports.
Link: https://suiteanswers.custhelp.com/app/answers/detail/a_id/30805/loc/en_US
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A (35%)
C (25%)
B (20%)
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FanOfHavingFun
5 months, 3 weeks agosoccerdanny13
1 year ago