https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/section_N322750.html
To enable the Customer Center:
Go to Setup > Company > Setup Tasks > Enable Features.
On the Enable Features page, click the Web Presence subtab.
Check the Customer Access box.
Click Save.
Go to Setup > Company > Setup Tasks > Enable Features.
On the Enable Features page, click the Web Presence subtab.
Check the Customer Access box.
Click Save.
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