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Exam SuiteFoundation Certification Exam topic 1 question 38 discussion

Actual exam question from NetSuite's SuiteFoundation Certification Exam
Question #: 38
Topic #: 1
[All SuiteFoundation Certification Exam Questions]

An AP Clerk needs to pay multiple vendors, but encounters an unexpected error after navigating to the Pay Bills page.
The alternate solution is to use the Pay Single Vendor page, but this requires a great deal of time to pay the company's vendors.
What is the appropriate NetSuite Case Severity Level the user should select when submitting a Support Case?

  • A. C1 - Critical / Business Down
  • B. C2 - Urgent
  • C. C4 - Enhancement / Non Tech Support
  • D. C3 - How To / Non Urgent questions
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Suggested Answer: B 🗳️
by Khurram_jamill at April 30, 2023, 10:12 p.m.

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mdd95
4 months, 4 weeks ago
Selected Answer: B
Requires immediate fix but does not stop operations
upvoted 2 times
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Khurram_jamill
8 months, 4 weeks ago
Selected Answer: B
B, The appropriate NetSuite Case Severity Level in this scenario would be C2 - Urgent. While the issue does not necessarily constitute a critical business down situation, it is still causing a significant inconvenience and hindering the user's ability to perform their job efficiently.
upvoted 2 times
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