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Exam MB-230 topic 8 question 2 discussion

Actual exam question from Microsoft's MB-230
Question #: 2
Topic #: 11
[All MB-230 Questions]

HOTSPOT -
You need to select the feature for each parameter.
Which feature should you use for each parameter? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

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Suggested Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-operating-hours
Implement Omnichannel for Customer Service
by Net_IT at Feb. 3, 2023, 7:32 a.m.

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Nyanne
4 weeks, 1 day ago
Work hrs, Business closure, Customer service calendar
upvoted 1 times
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b2fcd03
7 months, 1 week ago
For NY day, it is Business Closure. Holiday Calendar is for SLA, whereas Business Closure is for scheduling.
upvoted 2 times
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Anks123
1 year, 7 months ago
For phone reps it should be work hours. Schedule board can be used for doctors and nurses
upvoted 3 times
Nyanne
4 weeks, 1 day ago
Agree with you on Work hrs https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/create-operating-hours
upvoted 1 times
...
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Net_IT
2 years, 2 months ago
This seems correct to me.
upvoted 1 times
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