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Exam PL-200 topic 4 question 26 discussion

Actual exam question from Microsoft's PL-200
Question #: 26
Topic #: 4
[All PL-200 Questions]

DRAG DROP
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A company plans to create a Power Virtual Agents chatbot.

The bot has the following requirements:

• Prompt for a location of the customer and the call must be routed to a support agent for the location.
• Transfer support calls at each location to a support bot that uses the Bot Framework.

You need to configure the bot.

Which components should you use? To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

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Suggested Answer:
by HARRISONP04 at Jan. 23, 2023, 7:19 p.m.

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Chosen Answer:
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fariasalan86
Highly Voted 1 year, 8 months ago
1) "Topics" to prompt for the location of the customer and route the call to the appropriate support agent. 2) "Skills" to transfer support calls at each location to a support bot that uses the Bot Framework. "[...] you can convert bots to a skill and embed the skill within a Power Virtual Agents bot"
upvoted 18 times
Skada
1 year, 7 months ago
2nd cannot be Skill. A Power Virtual Agents bot can't act as a skill for other Power Virtual Agents bots.
upvoted 1 times
Skada
1 year, 7 months ago
Ignore my comment. Skills is correct answer for 2nd.
upvoted 6 times
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Hamed64
Most Recent 3 months, 1 week ago
Topics and Skills
upvoted 1 times
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jkaur
6 months, 2 weeks ago
1. Topics 2. Skills
upvoted 1 times
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Agnes202307
9 months ago
For Prompting for a location: Entity Considering the requirement to prompt for a location and route the call to a support agent based on that location, using an Entity would be a suitable option. For Transferring support calls to another bot: Skills You can use skills to invoke and transfer the call to a support bot that uses the Bot Framework. Skills allow you to integrate external capabilities, such as invoking another bot, in the context of the conversation.
upvoted 1 times
Agnes202307
9 months ago
Entity: If you have a predefined set of locations and you want the bot to recognize and extract location information from the user's input, using an entity for locations makes sense. Topic: If you organize your chatbot's content and logic around different topics, you might have a Location topic where the user is prompted for their location.
upvoted 1 times
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Agnes202307
1 year, 2 months ago
In exam 07/2023
upvoted 3 times
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D365Apprentice
1 year, 5 months ago
I would say 1. Topics 2. Skills The debate in this is about 2. Is it Skills or Variables? ShrikrishnaG (in the comments) uses a link to justify that the answer is Variables, and I would say he was correct; IF the question said "... location to a support AGENT that..." like the requirement above it. However, the second requirement states "support BOT" and for that reason I would say Skills.
upvoted 3 times
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Ikhalil
1 year, 7 months ago
I think Entities Skills
upvoted 2 times
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ShrikrishnaG
1 year, 7 months ago
1) "Topics" to prompt for the location of the customer and route the call to the appropriate support agent. 2) "Variables" to transfer support calls at each location to a support bot that uses the Bot Framework. | Contextual variables available upon hand-off - https://learn.microsoft.com/en-us/power-virtual-agents/advanced-hand-off
upvoted 1 times
D365Apprentice
1 year, 5 months ago
I would say 1. Topics 2. Skills The debate in this is about 2. Is it Skills or Variables? ShrikrishnaG (in the comments) uses a link to justify that the answer is Variables, and I would say he was correct; IF the question said "... location to a support AGENT that..." like the requirement above it. However, the second requirement states "support BOT" and for that reason I would say Skills.
upvoted 1 times
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AliceWang
1 year, 8 months ago
What's the answer for the first one？
upvoted 1 times
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Sam1216
1 year, 8 months ago
2nd must be skill: https://learn.microsoft.com/en-us/power-virtual-agents/advanced-use-skills
upvoted 4 times
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sarsfd
1 year, 9 months ago
what is the reference for this ?
upvoted 1 times
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HARRISONP04
1 year, 9 months ago
i disagree, how can the routing to a support bot be a variable which is used to store information given by the user??
upvoted 3 times
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