Exam PL-200 topic 4 question 20 discussion

https://learn.microsoft.com/en-us/dynamics365-release-plan/2022wave2/service/dynamics365-customer-service/enhancement-single-sign-on-live-chat-power-virtual-agents-bot-integration

To publish a Power Virtual Agents bot that supports single sign-on, you should use: C. Microsoft Teams Microsoft Teams supports single sign-on for Power Virtual Agents bots, allowing users to authenticate seamlessly within the Teams environment1. D. Azure Bot Service channels Azure Bot Service channels also support single sign-on, enabling integration with various platforms while maintaining a consistent authentication experience2. These options ensure that your bot can leverage single sign-on capabilities effectively.

C. Microsoft Teams: Power Virtual Agents bots can be integrated with Microsoft Teams, which supports single sign-on, allowing users to authenticate seamlessly using their Microsoft 365 credentials. D. Azure Bot Service channels: Azure Bot Service channels provide various integration options, including support for single sign-on, enabling the bot to authenticate users across different platforms and services.

To publish a Power Virtual Agents bot that supports single sign-on (SSO), you should use the following locations: C. Microsoft Teams D. Azure Bot Service channels These platforms support the integration necessary for single sign-on functionality, allowing seamless authentication and user experience.

To enable SSO for your Power Virtual Agents bot, you should publish the bot to channels that support SSO. The the supported channels for SSO are Microsoft Teams (option C) and Website developed using pro developer tools (option B). https://learn.microsoft.com/en-us/microsoft-copilot-studio/configure-sso?tabs=webApp#supported-channels The following table details the channels that currently support SSO. You can suggest support for additional channels at the Microsoft Copilot Studio ideas forum. Azure Bot Service channels- Not supported - OPTION. D Custom Website - Supported- OPTION. B Demo Website - Not supported Facebook - Not supported Microsoft Teams - Supported - OPTION. C Mobile App - Not supported - OPTION. A Omnichannel for Customer Service - Supported

Configure single sign-on for Web Configure single sign-on for Teams https://learn.microsoft.com/en-us/power-virtual-agents/configure-sso?tabs=webApp Look on the navigation bar on the left.

A and C are not supported

I didn't get it as the link mentioned it says the follwing channels are not supported so how it could be option C (Microsoft Teams). Can anyone answer ? It's not supported for the following channels: Azure Bot Service Demo website Facebook Microsoft Teams Mobile app

https://learn.microsoft.com/en-us/power-virtual-agents/configure-sso#supported-channels

C. Microsoft Teams D. Azure Bot Service channels

Channel Supported Azure Bot Service channels Not supported Custom Website Supported Demo Website Not supported Facebook Not supported Microsoft Teams1 Supported Mobile App Not supported Omnichannel for Customer Service2 Supported

Correct answer per Microsoft Documentation. https://learn.microsoft.com/en-us/power-virtual-agents/configure-sso#supported-channels Custom Website Microsoft Teams1 Omnichannel for Customer Service2 1 If you also have the Teams channel enabled, you need to follow the configuration instructions on the Configure SSO for Teams channel documentation. Failing to configure the Teams SSO settings as instructed on that page will cause your users to always fail authentication when using the Teams channel. 2 Only the live chat channel is supported. For more information, see Configure hand-off to Dynamics 365 Customer Service.

https://learn.microsoft.com/en-us/power-virtual-agents/configure-sso#supported-channels

Can someone please explain why the answer is B?