Exam MB-300 topic 2 question 42 discussion

HOTSPOT -
You are configuring a new Dynamics 365 app deployment for a company.
The company has the following requirements:
✑ Create a rewards program for customers.
✑ Manage long-term relationships with customers through clienteling.
Manage customer ledger entries to reconcile payments.

You need to select the appropriate app to use.
Which app should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Suggested Answer:
Box 1: Dynamics 365 Commerce -
Loyalty programs can help increase customer loyalty by rewarding customers for their interactions with the retailer's brand. In Dynamics 365 Commerce, you can set up simple or complex loyalty programs that apply across your legal entities in any commerce channel.
You can set up your loyalty program so that they include the following options.
* Set up multiple types of rewards that you offer in your loyalty programs, and track participation in your loyalty programs.
* Etc.

Box 2: Dynamics 365 Commerce -
You can manage clienteling in Dynamics 365 Commerce.
Clienteling empowers sales associates to become trusted advisors and establish long-term relationships with their customers. Dynamics 365 Customer Insights helps organizations to gather disparate data, be it from transactional, observational, or behavioral sources, to gain a unified view of customers, and derive intelligent insights that drive key business processes.

Box 3: Dynamics 365 Finance -
Use Dynamics 365 Finance to manage customer ledger entries to reconcile payments
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-customer-loyalty-program https://docs.microsoft.com/en-us/learn/modules/manage-clienteling/