Exam MB-240 topic 1 question 19 discussion

BD is correct. A does not solve the issue! Even if an incident type contains appropriate service tasks, products, and services, it is still possible that created work orders based on agreements ("they should have them documented from the Agreement") are being generated without service tasks, products, or services! So with A it is possible that an incident type has tasks, services, products, but a related work order generated from agreement has not. C is about not creating work orders at all. In contrast: B ensures that incident type and related work order from agreement are the same in terms of tasks, services, products. D is evidently an option which guarantees work orders with tasks, services, products.

A. Incident Type contains appropriate Service Tasks, Products, and Services. This is a critical check because the Incident Type often serves as the template for Work Orders generated from an Agreement. If it’s missing the necessary details, the Work Orders will be incomplete. D. Agreement Booking Setup contains appropriate Service Tasks, Products, and Services. This directly addresses the configuration of the Agreement’s booking process. If the setup lacks the required service tasks, products, or services, the generated Work Orders will inherit that deficiency.

Answers are correct, based on references given

A & D --> both refers to task, products and services, which was requitremnt in the question also one of them will be required either you use incedient type for agreemnts or not

The answer is correct

A and D

I also think it's B and D. Explanation for B: The Copy Incident Items to Agreement field during incident type setup is important for 2 reasons: The incident you want to add to an agreement may be slightly different than the incident you would add to a single work order that's not part of an agreement. For example, normally the incident would require 1 hour of a service, but for the agreement, you negotiated with the customer 2 hours of a service. Rather than having to create a second incident type just for this agreement, you can set Copy Incident Items to Agreement to No, add the incident to the agreement, then manually add the specific service tasks, product, services, and so on. This way you can use the same incident type, which helps for reporting later on. Set this option to Yes and the incident items will be added to the agreement and you can accept these items or make slight variations from there. https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-customer-agreements

For me, personally, A, B and D make sense.

First, as stated in https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-customer-agreements, you do not have to use incident types on a agreement. So answer D should be included. But if you use incident types, you should answer A & B. Because both have an impact.

I believe the correct answer here is A,B