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Exam MB-230 topic 6 question 3 discussion

Actual exam question from Microsoft's MB-230
Question #: 3
Topic #: 10
[All MB-230 Questions]

You need to configure the queue for telephone-based cases.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Create a case from email.
  • B. Define an SLA and entitlements and set entitlement values for case numbers.
  • C. Configure a status reason transition.
  • D. Create a case routing rule.
  • E. Automatically create or update records.
Show Suggested Answer Hide Answer
Suggested Answer: DE 🗳️
by Kline at July 4, 2022, 6:14 p.m.

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Guischuk
Highly Voted 1 year, 10 months ago
Selected Answer: DE
Vote for D&E in this case. By elimination.
upvoted 7 times
Nyanne
4 weeks, 1 day ago
Autocreate rules are only for email. "Humongous Insurance currently accepts claims only by telephone."
upvoted 1 times
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...
Svenn09
Most Recent 9 months ago
Selected Answer: DE
The question is about phone based, so D&E
upvoted 1 times
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Candy2002
1 year, 4 months ago
Selected Answer: DE
D & E for me
upvoted 4 times
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Kline
2 years, 3 months ago
A & D for me
upvoted 2 times
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SaraJamal12
2 years, 3 months ago
Anyone know the correct answer?
upvoted 3 times
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Kline
2 years, 3 months ago
Not B surely?
upvoted 2 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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