HOTSPOT - A company plans to implement Omnichannel for Customer Service. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. Hot Area:
Examtopics need to review their pricing. Most other knowledge sharing apps (artlist, canva...etc) charge an annual price to use all assets at around the US$100 mark. That's the best value to customers. No one can afford to pay US$50 per exam. Hello??? I use this before each exam, after a learning process. So please review your pricing, you will have better sale.
They really don't care one bit. It will only become more expensive instead of cheaper. They know that this is one of the best website with comments on the questions. In fact, no one should comment on the questions anymore, otherwise the site will lose a lot of income.
"when you purchase licensing for Dynamics 365 Customer service you can use all Omnichannel options without aditional costs,."
now that would be too generous of microsoft. bill gates would certainly be displeased
Second point according to the link: "SMS is an engagement channel that supports asynchronous mode of communication, and allows your organization to connect to customers by using text messages. The SMS channel is generally available now. More information: Try channels for Dynamics 365 Customer Service and Configure an SMS channel." SMS was not available in the past, but it looks like it is now available via Omnichannel
Acording to that link:
https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-provision-license
"An additional license is required to access Omnichannel for Customer Service."
So the third it's true, moreover, on that other link
https://dynamics.microsoft.com/es-es/customer-service/pricing/
It shows that the price is not the same depending on the omnichannel features.
upvoted 6 times
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