Exam MB-230 topic 4 question 3 discussion

Top Sentiment pulse - No match found - assume this is Conversation & channel Bot Resolution Time - Bot Insights (https://learn.microsoft.com/en-us/previous-versions/dynamics365/customer-service/implement/omnichannel-insights-dashboard#botinsights) Average Customer Sentiment Pulse - Conversation & Channel (https://learn.microsoft.com/en-us/previous-versions/dynamics365/customer-service/implement/omnichannel-insights-dashboard#conversations-and-channels) Transfer Rate - Conversation & Channel (https://learn.microsoft.com/en-us/previous-versions/dynamics365/customer-service/implement/omnichannel-insights-dashboard#conversations-and-channels)

There is no channel section :(

Correct : please refer to screenshot : https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-insights-dashboard#conversations-and-channels

I think the first and last items are incorrect. The other ones seem to be correct. Top Sentiment Pulse - Conversations and Channels Section Bot Resolution Time - Bot Insights Section Average Customer Sentiment Pulse - Conversations and Channels Section Transfer Rate - Agent Section https://learn.microsoft.com/en-us/training/modules/getting-started-omnichannel/omnichannel-insights-dashboard

on Exam Dec 2022

The answer is correct. https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-insights-dashboard#conversations-and-channels The link shows you a screenshot of the Conversations screen and the Channels screen, and you can see each of those metrics associated with the two screenshots respectively.

Answer should be A, C, B, B https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-insights-dashboard

Transfer rate can also be found in the Agent section.

Correct!