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Exam MS-900 topic 1 question 211 discussion

Actual exam question from Microsoft's MS-900

Question #: 211
Topic #: 1

A company has a Microsoft 365 subscription that includes Office apps.
A user has identified a new issue while working with an app. When the user attempts to create a support request, the following message displays:

You need to determine the cause of the error message.
What is the cause?

A. The user account is disabled.
B. The user does not have a license assigned for the app.
C. The user account is not a member of the global admin role.
D. The company does not have Premier support.

Show Suggested Answer

Suggested Answer: C 🗳️

by maozer84 at June 2, 2021, 5:53 p.m.

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syu31svc

Highly Voted 3 years, 10 months ago

A is wrong for sure; if it is disabled you can't even use it B and D don't address the issue of permission C is correct

upvoted 10 times

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Vyls26

Highly Voted 3 years, 9 months ago

https://docs.microsoft.com/en-us/microsoft-365/admin/admin-overview/about-the-admin-center?view=o365-worldwide You need to have admin role ...

upvoted 7 times

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AntonioTech

Most Recent 2 days, 21 hours ago

Selected Answer: C

The most likely cause of the "You don't have permission to access this page or perform this action" message when a user attempts to create a support request within their Microsoft 365 subscription is C. The user account is not a member of the global admin role. Here's why: Standard User Permissions for Support Requests: Typically, in Microsoft 365, only users with administrative roles (like Global Administrator, Service Administrator, or specific support-related roles) have the permissions to create and manage support requests directly through the Microsoft 365 admin center. Regular end-users usually don't have these privileges.

upvoted 1 times

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Yana0321

7 months, 3 weeks ago

In exam 08/30/24

upvoted 2 times

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waylander232

1 year, 4 months ago

If you ever wonder why an environment has waaay too many Global Admins, it's because of questions like this. smh

upvoted 3 times

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zwy

3 years, 10 months ago

Online support Save time by starting your service request online. We'll help you find a solution or connect you to technical support. 1. Go to the admin center at https://admin.microsoft.com. If you get a message that says you don't have permission to access this page or perform this action, then you aren't an admin.

upvoted 4 times

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maozer84