HOTSPOT - You are authoring a Power Virtual Agents chatbot for a company. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. Hot Area:
No- Yes
No- Power Virtual Agents provides a built-in action called "Display an article" that allows you to easily integrate knowledge base articles into your chatbot without the need for a custom action.
yes- Power Automate can be used to integrate with various systems and retrieve information, including customer contact numbers
Actions-Tables
Actions: In the Power Platform, an action refers to an operation or function provided by a connector. Actions allow you to perform specific tasks or operations using the data or services exposed by the connector. For example, if the connector is for a customer relationship management (CRM) system, actions might include creating a new record, updating an existing record, or retrieving records.
Tables: Tables, in the context of a connector, typically refer to the data structures or entities that the connector interacts with. For example, if the connector is for a database system, tables would represent different database tables. In a CRM system, tables might correspond to entities like "Contacts," "Accounts," or "Opportunities."
1st one is Yes. https://learn.microsoft.com/en-us/dynamics365/customer-service/integrate-km-with-pva has detailed steps of how to integrate knowledge base.
This should be YES and Yes,. https://support.microsoft.com/en-us/topic/how-to-query-the-microsoft-knowledge-base-by-using-keywords-and-query-words-1f39ec6a-edc7-e3dd-d265-77270160bfc6
What if you are using a layer of Q&A with knowledge database?? In that case the bot will recognize the keyword and expose the answer without the need of an action. So I will say the answers given are right
LostWords is okay. He/She said the provided answers are correct., i.e., No, Yes.
upvoted 2 times
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