Exam PL-600 topic 1 question 10 discussion

B & C B - "You can now connect to your Oracle Database from PowerApps, Flow and Logic Apps." https://powerapps.microsoft.com/en-us/blog/connecting-to-oracle-database-from-powerapps-flow-and-logic-apps/ C - "Server-Side Synchronization or Email Router. When you select this option, the server-side synchronization or Email Router will process email messages directly from the user's or queue's inbox" https://docs.microsoft.com/en-us/power-platform/admin/set-incoming-outgoing-email-synchronization

BC I think. I see support tickets as Cases and created from email through case creation rules and not really requiring Customer Voice

B. Microsoft Dataverse C. server-side synchronization

B. Microsoft Dataverse and C. server-side synchronization should be recommended. Explanation: A. Power Virtual Agents is not necessary for this scenario as it is used for building chatbots and conversational AI. B. Microsoft Dataverse (formerly known as Common Data Service) is a low-code data platform that can be used to create custom data entities, forms, and workflows. It can be used to log and assign support issues and synchronize accounts with the parent company Oracle database. C. Server-side synchronization enables the synchronization of email, contacts, tasks, and appointments between Exchange Server and Microsoft Dataverse. This can be used to log and assign support issues that come in by email. D. Microsoft Customer Voice is a feedback management tool and is not necessary for this scenario.

B & C Microsoft Customer Voice can generate reports about the customer feedback easily, but it not achieve the complete solution. We need server-side synchronization or email router to send the emails, and need dataverse connector to synchronize with oracle database

Should be B and C

I think without Dynamics Customer Voice there is no possibility to achieve : ✑ Reports must be sent to the executives on a weekly basis. However, I don't know how to get ✑ Accounts must synchronize with the parent company Oracle database.

clearly B and C

A does not make sense. C neither since SSS refers to Exchange which is not involved here.

I will also choose B & C

I prefer C & D "The Dynamics 365 Customer Voice data is stored in Microsoft Dataverse". Means once I picked CV, I will have Dataverse to save data. And C is the only way to do the sync.

Agree, B&C. D does not fit into the requirements at all

Yeah B and C - A and D both refer to voice I dont see what voice has to do with anything here

Any CRM Model can do the trick. you don't need Customer Voice to automatically create cases or any record on CRM, just need to configure a queue and allow the mailbox.

This question was there on 20/Feb/2022.

I don't see how Customer Voice would fit into all of the requirements.

I say B + C. Don't know where Customer Voice would fit into all of the requirements.